My cartridge is displaying error and asking it to be reinstered or replaced

[Ned-UK]

Hi, my genuine HP black ink cartridge is faulty: the printer is showing an error andsking me to reinster or replace the cartridge. It obviously does not help by reinsterting. I inspected the cartridge and its contact seal appears to be damaged/worn. It has never been touched by me since it was inserted originally so it would not be damage caused by the user. The cartridge in question had replaced my previous black cartridge which had a similar error with it. I always used genuine HP cartridges and since the previous they keep failing after so many uses. What's going HP? And why you do not send a replacement out immediately instead of me spending hours trying to contact customers support? I'm subscribed to the HP cartridge supply scheme so why it's up to me to tell you it needs replacing? Does your system not cummunicate with my printer automatically?

It's 2nd time and it's starting to push me to look for an alternative less hands on service. 

[Jay_G24 · Accepted solution]

Hi @Ned-UK,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

[Ned-UK]

I contacted the customer service by phone which was sorted in no time rather than waiting for the reply in here. It takes too long yet the business needs cannot wait. Thanks. 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!