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‎03-04-2021 09:00 PM

HP Recommended
Product: HP OfficeJet Pro 6978

My cartrige has been stuck since we bought a new ink which is 902XL. I tried reset it over and over again but didn’t work, I also tried to pop the thing on the ink but it was still stuck on the right side. 

Category:
1 REPLY 1

‎03-08-2021 10:53 AM

HP Recommended

@Tita2, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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