cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Tita2
New member
1 0 0 0
Message 1 of 2
68
Flag Post

My cartrige is stuck on the right side

HP Recommended
HP OfficeJet Pro 6978

My cartrige has been stuck since we bought a new ink which is 902XL. I tried reset it over and over again but didn’t work, I also tried to pop the thing on the ink but it was still stuck on the right side. 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,719 18,696 1,533 1,509
Message 2 of 2
Flag Post
HP Recommended

@Tita2, Welcome to HP Support Community!

 

If you have already performed the steps from the document 'Carriage Jam' or 'E3' Error Displays and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation