My color cartridge printed in cyan on alignment page, but not diagnostic page

[Carter004]

Installed new color cartridge.  Aligned cartridge.  Printed alignment page in black and cyan.  When Quality diagnostic page prints, the cyan is missing.  What can I do?

[Nal_NR]

Hi @Carter004 ,

Welcome to the HP Support Community.

I'd like to help!

Update Firmware: Click here

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

Use the HP Smart app to clean the printhead and fix many print quality issues including incorrect colors, streaks, and faded printouts.

1. Load plain white paper into the tray.

2. Open the HP Smart app, and then click the image of your printer to open the settings and management tools.

3. Under Tools, click Print Quality Tools, and then select Clean Printhead or Clean.

   A Cleaning printhead message displays, and a test page prints.

   

   xamine the print quality on the test page.

   • If the print quality is acceptable, you are done troubleshooting.

   • If the print quality is unacceptable, touch Yes in the HP Smart app to perform a second-level and third-level cleaning, which are more thorough and take a few extra minutes to complete.

     NOTE: 

     Printheads that are badly clogged might require another printhead cleaning cycle. Wait at least 30 minutes before cleaning the printhead again.

     Click here for the remaining steps. 

     Hope this helps! Keep me posted for further assistance.
     Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!