My cyan cartridge is not printing

[JampotJulie]

Hi,

My cyan colour is not printing. I have cleaned and aligned the print heads and changed the cyan cartridges using HP original cartridges using HP SMART.

I am losing the will to live with this and wondering whether I need to buy a new printer.

Thanks

Julie

[sandytechy20]

@JampotJulie

Welcome to the HP support community.

I understand that you are getting print quality issues.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.