My instant ink subscription ended whilst away

[KR144]

Help. My printer ink subscription ended whilst I’ve been away. Because I have gone past the date  I can’t print. I feel the ink I’ve got at the moment has been paid for, but I can’t no longer  use  my printer  due to cancellation of my subscription. 
this means I’ve got to re subscribe to be able to use my printer.  I’ve tried to resubscribe but it won’t let me.  Hp have been quick to take money. I’ve been on subscription since 2019 which HP doesn’t care about customer.  All I want is an email address etc to restart the subscription and I also have a complaint which was never dealt with. 

[Hawks_Eye]

Hi @KR144 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[KR144]

Hi thank you so much for getting back to me. 
my email address is 

kath_rouse@**bleep** I can’t access anything else although I’m signed in. 

[KR144]

I will try and get my printer serial number for you.

[Hawks_Eye]

@KR144 

Thanks for replying.

Sure, get back to us at your convenience.

Please reply in private message only for the privacy of your data.

Regards,

Hawks_Eye