My officejet 8020 only prints blank pages.

[Ann7868]

I have cleaned and aligned the printheads. I have changed cartridges twice. I've updated the drivers and firmware. Even my test pages are blank.

[Hawks_Eye]

Hi @Ann7868 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you've already tried several steps to resolve the issue, but the printer still isn't producing any output. Here are some additional troubleshooting steps you can try:

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

Clean the ink smears (HP Smart app)

Check ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues. 

Check the paper, print settings, and quality of the file being printed

Print an alignment page with the HP Smart App

For detailed instructions on how to perform the above steps, please click on the link below:

HP OfficeJet 6900, 8010, 8020, 8030 printers - No black ink, wrong colors, other print quality issue...

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Ann7868]

I have performed a factory reset. I have cleaned and aligned the printheads. I have replaced all cartridges twice. I have updated drivers and firmware. I have verified printer and paper settings are correct.  It will not even print test pages. It sounds like it's printing but the paper comes out blank.

[Hawks_Eye]

@Ann7868 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye