My page is printing in blue not black

[Donovansk]

I have new ink cartridges and the page is printed black instead of blue.

[Sneha_01]

Hi @Donovansk,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance. May I know are you able to make copies on the printer?

In the meantime, you may try the steps mentioned below:

• Solution one: Remove the black cartridge
• Solution two: Use genuine HP cartridges
• Solution three: Check estimated ink levels, and then replace any low or empty cartridges
• Solution four: Use an automated tool to clean the printhead
• Solution five: Identify, and then replace the problem cartridge
• Solution six: Service the printer

I request you to Click Here for the details troubleshooting steps.

Here is the link to find the product number:- Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support