My pages are printing blank...and the ink levels are full

[Tracy3212]

My pages are printing blank...and my ink is full.

[zoey7886]

@Tracy3212, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Blank Page Issues on the HP OfficeJet Pro 8035e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8035e All-in-One Printer is printing blank pages despite having full ink cartridges, you can follow these steps to troubleshoot and resolve the issue:

Check the Ink Cartridges:

• Open the printer’s cartridge access door.
• Ensure that the ink cartridges are properly installed.
• Make sure the protective tape has been removed from the nozzles of the new ink cartridges.

Perform a Printer Reset:

• Turn off the printer by pressing the power button.
• Unplug the power cord from the power source and wait for about 60 seconds.
• Plug the power cord back into the power source and turn the printer back on.

Clean the Printhead:

• On the printer control panel, go to settings.
• Select “Printer Maintenance” and then “Clean Printhead.”
• Follow the on-screen instructions to perform the cleaning process.

Run a Printhead Alignment Utility:

• On the printer control panel, navigate to settings.
• Select “Printer Maintenance” and then “Align Printhead.”
• Follow the on-screen prompts to complete the alignment process.

Print Diagnostic Reports:

• On the printer, go to the settings and find the “Print Quality” report or “Diagnostic” report.
• Print this report to check if the printhead is functioning correctly.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,