My print has brand new ink, makes all the sounds of printing but pages are blank.

[maryps1]

HP Photosmart 5520 e-All-in-One printer has brand new ink, makes all the sounds of printing, parts all move as usual when printing but pages are blank.  

[Sneha_01]

Hi @maryps1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Photosmart 5520 printer is making the sounds of printing but producing blank pages despite having new ink, here are some troubleshooting steps you can follow:

1. Check Ink Cartridge Installation

• Ensure that the ink cartridges are properly installed. Remove them and reinsert them, making sure they click into place.

2. Check for Protective Tape

• Make sure that any protective tape or plastic covering on the cartridges has been removed. Sometimes new cartridges have a protective film that needs to be taken off.

3. Run a Print Head Cleaning

• Access the printer settings from the control panel or HP software on your computer.
• Look for the option to clean the print head. This can often resolve issues with ink not flowing properly.

4. Perform a Print Quality Diagnostic

• Run a print quality diagnostic from the printer settings. This will help identify any problems with the print heads or ink delivery.

5. Check Ink Levels

• Even with new cartridges, check the ink levels through the printer's display or the HP software on your computer to ensure they are recognized properly.

6. Update Printer Firmware

• Check for any firmware updates for your printer on the HP website and install them if available.

7. Check Printer Settings

• Ensure that the correct paper type and print quality settings are selected in the printer options.

8. Use Genuine HP Cartridges

• If you are using third-party or refilled cartridges, consider switching to genuine HP cartridges, as compatibility issues can arise with non-HP products.

9. Reset the Printer

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, and then plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support