My printer cartridge isn't recognized by the device

[twensing]

My printer cartridge isn't recognized by the device. The error message reads:

The indicated cartridge does not communicate correctly with the printer.

I went through all the steps indicated in the page https://support.hp.com/us-en/document/ish_1721989-1461843-16

In addition, the old cartridge does communicate and the firmware is up to date.

I would like to make use of the warranty for the cartridge. I have kept the receipt and I can send it to you.

How do I proceed to send the cartridge to you?

Thank you,

T.

[Irfan_06]

Hi @twensing,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the ink cartridges not getting recognized on your printer and you have exhausted all the possible troubleshooting to fix it.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support