My printer cartridges is not moving

[Chiranjit2]

• [edited]

[Kuroi_Kenshi]

Hi @Chiranjit2,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Obstructions:

• Turn off the printer and unplug it.
• Open the ink cartridge access door.
• Carefully inspect the carriage path for any obstructions such as pieces of paper or other objects.
• Remove any obstructions found.

Reset the Printer:

• Press the power button to turn off the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Plug the power cord back into the power source and turn on the printer.

Check and Properly Install Cartridges:

• Open the ink cartridge access door.
• Wait until the carriage stops moving before you continue.
• Make sure each ink cartridge is properly installed and not sticking out farther than the other ink cartridges. If a cartridge is sticking out, push it until it snaps into place.
• Close the ink cartridge access door.

Clean the Cartridge Contacts:

• Remove the cartridges from the carriage.
• Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on each cartridge.
• Clean the electrical contacts inside the carriage.
• Wait for the contacts to dry, then reinsert the cartridges into their designated slots.
• Close the ink cartridge access door.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,