My printer does not print with ink on the paper I am trying to print

[Madison247]

My printer will not complete a print job with ink on the paper. The cartridge is full but will not print on the page.

[Sneha_01]

Hi @Madison247,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer's ink cartridges are full but it’s not printing on the paper, there could be several reasons for this issue. Here’s a step-by-step guide to troubleshoot and hopefully resolve the problem:

1. Check Ink Cartridge Installation

• Proper Installation: Ensure that the ink cartridges are properly installed and clicked into place. Remove and reinsert them to make sure they are seated correctly.

2. Verify Ink Levels

• Printer Status: Double-check the ink levels using the printer's display panel or software. Sometimes, the printer may show full cartridges but still have an issue.

3. Perform a Print Head Cleaning

• Printer Software: Use the printer’s software on your computer to run a print head cleaning cycle. This can help clear any clogged nozzles.
• Control Panel: If your printer has a control panel, navigate to the maintenance section and select the option for cleaning the print head.

4. Check for Print Head Clogs

• Manual Cleaning: If cleaning through the software doesn’t work, you might need to clean the print head manually. Refer to the printer’s manual for instructions on how to clean it safely.

5. Run a Print Head Alignment

• Printer Utilities: Running a print head alignment can help if the print head is misaligned. This option is usually available in the printer’s maintenance menu.

6. Check Paper Type and Settings

• Paper Compatibility: Make sure you are using the correct type of paper for your printer. Some printers have specific requirements for paper type and quality.
• Print Settings: Verify that the print settings in your printer software match the type of paper you are using.

7. Update Printer Drivers

• Driver Update: Outdated drivers can sometimes cause printing issues. Visit the HP Support website to download and install the latest drivers for your printer model.

8. Perform a Printer Reset

• Hard Reset: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on. This can sometimes resolve minor issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support