My printer doesn't print. Could it be the cartridges?

[OLI63]

HP ENVY 4527

[Nal_NR]

Hi @OLI63,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP ENVY 4527 All-in-One Printer is not printing, there could be several potential causes. Here’s a step-by-step guide to help you troubleshoot and resolve the issue:

1. Check Power and Connections

• Ensure the Printer is On: Make sure your printer is powered on and that the power cord is securely connected.
• Check USB/Wi-Fi Connection: If you’re using a USB connection, ensure that the cable is firmly connected to both the printer and the computer. If it’s a wireless connection, ensure the printer is connected to the same Wi-Fi network as your computer.

2. Check for Error Messages

• Look for Alerts: Check the printer’s display for any error messages or blinking lights. If there are specific error codes, consult the user manual or HP’s support website for guidance.

3. Inspect Ink Levels

• Check Ink Cartridges: Make sure the ink cartridges are properly installed and have enough ink. Replace any cartridges that are low or empty.
• Remove and Reinsert Cartridges: Sometimes, removing the cartridges and reinserting them can help resolve connection issues.

4. Clear Print Queue

• Manage Print Jobs: Go to Devices and Printers on your computer, right-click on the HP ENVY 4527 printer, and select See what's printing. If there are stuck print jobs, right-click and select Cancel to clear the queue.

5. Run the Printer Troubleshooter (Windows)

• Use Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Select Printer and run the troubleshooter. Follow the prompts to identify and fix any issues.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @OLI63,

Please find the next steps below. 

6. Update Printer Drivers

• Check for Updates: Visit the HP support website and download the latest drivers for your printer model. Install any updates to ensure compatibility with your operating system.

7. Restart Devices

• Power Cycle the Printer and Computer: Turn off the printer and unplug it from the power source. Restart your computer. After a few minutes, plug the printer back in and turn it on.

8. Check Printer Settings

• Default Printer: Ensure that your HP ENVY 4527 is set as the default printer in your computer’s settings. Go to Devices and Printers, right-click on the printer, and select Set as default printer.
• Print Preferences: Check the print preferences to ensure that the correct paper size and type are selected.

9. Test with Another Document or Device

• Try Different Files: Attempt to print a different document or file type to see if the issue is specific to one document.
• Test on Another Device: If possible, connect the printer to another computer or device to determine if the issue lies with the printer or your original device.

10. Reset the Printer

• Factory Reset (if needed): If all else fails, consider performing a factory reset on the printer. Refer to the user manual for instructions on how to do this, as the process can vary by model.

By following these steps, you should be able to identify and resolve the issue with your HP ENVY 4527 All-in-One Printer not printing.

If you’ve tried all the above steps and the printer still won’t print, it may be time to contact HP support for further assistance. They can help diagnose any hardware issues or faulty cartridges.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.