My printer has a ? on the front of it. does it mean a problem.

[johncampala]

Changed  the color cartage HP 65 tricolor and then the ? mark appeared on front of printer HP ENVY 5000 All =in=One Printer series. Now printer wouldn't print my selected photo.

[MysteriousMe]

@johncampala,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check the Cartridge Installation

• Open the printer’s front cover and remove the tri-color cartridge.
• Reinsert it firmly into its slot and ensure it clicks into place.
• Close the cover and check if the error disappears.

2. Clean the Cartridge Contacts

• Turn off the printer and unplug it.
• Remove the tri-color cartridge.
• Use a lint-free cloth slightly dampened with distilled water to gently wipe the copper-colored contacts on the cartridge.
• Let it dry completely before reinserting.

3. Reset the Printer

• Turn off the printer and unplug it from power for 2-3 minutes.
• Plug it back in and turn it on.
• Try printing again.

4. Check Cartridge Compatibility

• Ensure you are using a genuine HP 65 Tri-color cartridge (not HP 64, HP 67, etc.).
• If it’s a refilled or third-party cartridge, try a genuine one to see if the issue persists.

 

[MysteriousMe]

5. Align the Cartridges

• On the printer’s control panel, navigate to Setup > Printer Maintenance > Align Cartridges and follow the on-screen instructions.

6. Try Printing a Different File

• If the cartridge issue disappears but your photo still won’t print, try printing a different image or a test page.
• Ensure the correct paper size and photo paper type are selected in your print settings.

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support