My printer has stopped printing black ink and have changed the HP cartridge but still nothing.

[Athers1]

Hi all my printer was fading black ink but cartridge not empty only printing the coloured parts. Have changed the HP black ink cartridge to a brand new one but nothing still.

[Nal_NR]

Hi @Athers1,

Welcome to the HP Support Community. 

I'd like to help!

The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink.

Solution one: Check estimated ink levels, and then replace any low or empty cartridges

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty cartridges.

Step one: Check estimated ink levels

NOTE:

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

On the printer control panel, press the Home button to open the Home screen.

1. Press the Down Arrow to select Ink Levels, and then press OK. The control panel displays the estimated ink levels

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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