My printer is not printing properly. I won't print anything in black and white.

[Pete124]

Virtual agents and videos are not customer service.  My printer prints but not black and white.  Yes, the cartridge has ink in it.  The printer will not accept the alignment page and the print quality report has nothing on it 

[KrazyToad]

@Pete124

Welcome to HP Support Community

I would like to help

Please try cleaning the printhead and let me know how it goes

1. On the printer control panel, touch the Settings icon ().

2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

3. Check the print quality of the test page.

   • If the print quality is good, touch Done.

   • If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.

NOTE: You might need to clean the printhead several times for optimal print quality.

Link: https://support.hp.com/in-en/document/c03765731

Thank you

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