My printer is printing blank even with new ink cartridges

[Bear1574]

I have an HPJet 4622 and it sat for a year.  I bought new ink and it will not print anything but blank pages.  If I use the copier, it will copy but only in red.  How do I fix this issue? 

[Nal_NR]

Hi @Bear1574,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with print quality. 

If you've ensured genuine/compatible ink cartridges are being used, please try the below steps:

Step one: Print the report

Load plain white U.S. letter or A4 size paper in the tray.

On the control panel home screen, press the Setup icon .

Press the button next to the Down Arrow until Reports displays next to OK.

Press the button next to OK to select Reports.

Press the button next to the Down Arrow until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

Figure : Example of the report

1. 

Also, check if the copier works as a stand-alone device:

If it works fine, this could be a software issue with the printer drivers,

If that doesn't work either, send a picture of the print diagnostic page or let me know if that's blank as well.

Hope this helps! Keep me posted for further assistance.
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