• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-25-2021 08:28 PM

HP Recommended
Product: Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy 4520 is printing pages with huge gaps in the ink. It's hard to explain but here are some pictures to show what's going on. The page I printed VS how it turned out:

 

https://imgur.com/a/LuQReJt

 

It was happening with an old set of ink cartridges, and I had a set of unopened Instant Ink cartridges waiting to be installed so I switched those in and nothing changed. I've tried running the cleaning service and all that and still no change.

 

Please help!

 

 

Imgur
Imgur
imgur.com/a/LuQReJt
Discover the magic of the internet at Imgur, a community powered entertainment destination. Lift your spirits with funny jokes, trending memes, entertaining gifs, inspiring stories, viral videos, and so much more from users.
Category:
5 people had the same question
3 REPLIES 3

‎03-25-2021 10:00 PM - edited ‎03-25-2021 10:01 PM

HP Recommended

Hi,

Please try aligning the print cartridges and check if that may help, please see Step 12: Align the printer below:

https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184...

 

Also, try changing the print quality to Best and check if you may get better results then.

 

May you see any difference then?

 

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-26-2021 09:19 PM

HP Recommended

I can't even perform an alignment because the alignment page comes out to terribly that the scanner doesn't detect it.

Was this reply helpful? Yes No

‎03-26-2021 09:37 PM

HP Recommended

I removed the black cartridge and printed in single cartridge mode and the quality is great. It appears the black cartridge I got from HP Instant Ink is bad. What's the best way to resolve this and get a replacement cartridge?

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.