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‎01-18-2025 09:22 AM

HP Recommended

I have an HP All in One. The magenta cartridge is out of ink. I replaced it and printer reads error message that there is a problem. I have tried twice to replace with new cartridges. When I put the used one in, my printer sets up like it is ready to print, then say cartridge is depleted. All new cartridges read as an error. Please help

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1 REPLY 1

‎01-20-2025 03:39 AM

HP Recommended

Hi @Kay325,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I'm sorry you're experiencing this issue with your HP All-in-One printer. Let's try to pinpoint the cause of the error.

 

  • Are you using original HP cartridges, or are they third-party or refilled cartridges?
  • When you installed the new cartridge, did you remove all the protective packaging and seals from the new magenta cartridge?
  • Have you tried restarting the printer or performing a reset after installing the new cartridge?

 

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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