My printer not showing the black ink

[Jayden32]

Printer Serial Number: [Personal Information Removed]

Ink Cartridge: HP 910XL High Yield Black Original Ink Cartridge

Ink Cartridge Part Number: 3YL65AN

Ink Cartridge Warranty Date: 2025/12/21

[Irfan_06]

Hi @Jayden32,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer.

Do you have the same issue when you make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Are you not able to print in black or the ink cartridge is not detected on the printer?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support