My printer screen is giving message that it will stop printing soon! I just changed ink?

[kyotka]

have been an HP instantink member for a long time. Recently changed cartridges that I received...all indicators on my account say ink levels are fine & ready to print.  But the little screen on my printer gives message that it will stop printing soon & go to hp account online for help but virtual chat is no help & they say Live chat is unavailable! I really need to print & need help asap!  Can anyone have suggestions to fix? Thanx

[A_Gayathri]

Hi @kyotka,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're facing a frustrating issue. Here are a few troubleshooting steps you can try to resolve the "will stop printing soon" message:

Check Ink Cartridge Installation:

• Ensure that the ink cartridges are installed correctly. Remove and reinsert them, making sure they click into place.

Check Cartridge Protection Tape:

• If the new cartridges had any protective tape or seals, make sure they were completely removed.

Reset the Printer:

• Turn off the printer, unplug it from the power source, wait for about a minute, then plug it back in and turn it on.

Clean Ink Cartridges and Contacts:

• Gently clean the contacts on both the ink cartridges and the printer with a lint-free cloth. Be careful not to touch the nozzles.

Check Printer Status on HP Account:

• Log in to your HP Instant Ink account and verify that your printer's status is up-to-date. Make sure there are no alerts or issues listed.

Update Printer Firmware: Update the firmware on an HP printer

• Ensure your printer has the latest firmware. You can usually find firmware updates in the printer settings or on the HP support website.

Run HP Print and Scan Doctor: HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool. This can diagnose and fix common printer issues.

Check Ink Levels on Printer Display:

• If your printer's screen or settings menu allows, check the ink levels directly on the printer to ensure they match what is shown online.

Refer to this document: HP ENVY Photo 7155 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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