My printer stopped printing the body of my documents.

[Duce19591]

My printer stopped printing the body of my documents 

[Kuroi_Kenshi · Accepted solution]

Hi @Duce19591,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printer unable to print documents!  

We're thrilled to have the opportunity to assist you and provide a solution.

If your HP Envy 6110e printer is not printing the body of documents but still prints other parts (like headers or test pages), try these troubleshooting steps:

Restart Printer & Computer

• Turn off the printer and unplug it for 60 seconds.
• Restart your computer or phone (if printing wirelessly).
• Plug the printer back in, turn it on, and try printing again.

Check Ink Levels & Print Quality

• Open the HP Smart App → Check ink levels.
• If ink is low, replace the cartridge.
• Print a Print Quality Report:
  1. Open HP Smart App → Select your printer.
  2. Go to Printer Settings → Print Quality Tools → Print Test Page.
  3. If missing lines appear, clean the printhead (see next step).

Clean Printheads (Fix Clogged Nozzles)

• On the printer control panel or HP Smart App:
  1. Select Settings → Tools → Clean Printhead.
  2. Run the cleaning cycle twice if needed.

Check Print Settings

• Open the document you want to print.
• Click Print (Ctrl + P or Cmd + P on Mac).
• Ensure the correct paper size & type is selected.
• Make sure "Print in Grayscale" is OFF (if you want color).
• Try selecting "Print as Image" (found in advanced settings for PDFs).

[Kuroi_Kenshi]

Reinstall Printer Drivers (Fix Software Issues)

1. Remove the printer from Windows:
   • Open Settings → Devices → Printers & Scanners.
   • Select HP Envy 6110e → Click Remove Device.
2. Reinstall the latest drivers:
   • Go to HP Support → Download the latest drivers.
   • Install the software and reconnect the printer.

Try a Different Document or App

• Test by printing a different document (PDF, Word, or webpage).
• If the issue happens only with one file, it may be corrupted.
• Try printing from another app (like Notepad or WordPad).

Reset the Printer (If All Else Fails)

• Factory Reset:
  1. Turn off the printer.
  2. Unplug it for 2 minutes.
  3. Hold "Power" + "Cancel" while plugging it back in.
  4. Release buttons when the printer turns on.

If none of these steps work, let me know what happens, and I'll assist further! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,