My printer uses HP 63 Tri-color & Black

[JeffreyF87]

Printer uses # 63 tri-color and 63 black. For several years I use that or 63XL black & 63XL tri-color. Today I replaced the ink cartridge with a 63XL tri-color and it is telling me that the cartridge is incompatible.

[VikramTheGreat]

Hi @JeffreyF87,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP printer has been using HP 63 or 63XL ink cartridges for years without issue, but now it's showing an “Incompatible Cartridge” error, there are a few possible reasons:

Step 1: Update Firmware

Step 2:  Clean Ink Cartridges
1, Remove the cartridges
2, Place the cartridges on a piece of paper with the nozzle plate facing up.
3, Unplug the printer power cord.
4, Lightly moisten the lint-free cleaning material with clean water.
5, Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
6, Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
7, Let the parts dry for five minutes before reinserting the cartridges.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support