My printer will not print. It says there is a problem with the printer or ink system.

[noell23]

I've set up my printer at the message is stating that there is a problem with the print or ink system. I have replaced the ink and turned it off and on and the same message appears. Any help?

[Raj_05]

Hi @noell23,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've taken some good initial steps in troubleshooting the issue. Here are a few more things you can try.

• Check for Firmware Updates: Sometimes, printer firmware updates can resolve issues like this. Check the HP website for any available updates for your printer model and follow the instructions to install them.
• Clean the Contacts: Sometimes, ink cartridge contacts can get dirty and cause communication problems with the printer. Try removing the ink cartridges and cleaning the contacts gently with a soft, lint-free cloth.
• Reset the Printer: You can try performing a hard reset on the printer. To do this, turn off the printer, disconnect the power cord, and wait for about a minute. Then, reconnect the power cord and turn on the printer.
• Check for Paper Jams: Even if the error message doesn't mention it, sometimes paper jams or other obstructions can trigger these types of errors. Open up the printer and check for any paper jams or debris that might be blocking the print carriage.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support