My printer will print in color but will not copy in color.

[Ron368]

My printer prints in color but will not copy in color. Changed Color ink cartridge but did not fix. 

[Max3Aj]

@Ron368, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP ENVY 6455e All-in-One Printer prints in color but only copies in black and white, here are some steps you can take to troubleshoot the issue:

Check Copy Settings on the Printer

• On the printer's control panel (or via the HP Smart app), make sure the copy mode is set to color.
• Sometimes, the default copy setting is set to black & white or grayscale.

Use the HP Smart App

• Open the HP Smart app on your Windows 11 PC or mobile device.
• Select Copy from the app.
• Ensure Color is selected before starting the copy job.
• This can help override any incorrect settings on the printer itself.

Update Firmware and Software

• Go to the HP ENVY 6455e support page.
• Download and install the latest firmware and HP Smart app updates.

Reset the Printer

• Unplug the printer while it is on.
• Wait 60 seconds.
• Plug it back in and turn it on.
• This can reset internal settings that might be stuck.

Try a Different Copy Source

• If you're copying from the scanner glass, ensure the document is placed correctly.
• If using the automatic document feeder (ADF), try using the scanner glass instead to rule out ADF issues.

You may refer to this document - Resolve copy problems with HP printers | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support