My printer won't print blue ink

[domingo1822]

My printer will not print blue ink. The blue ink was registering as low, so I changed the cartridge, but it still will not print blue. I have used a previous cartridge, and there is no sign of blue. I have completed all the Virtual Agent suggestions

[zoey7886]

@domingo1822, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding No Blue Ink Issue on HP OfficeJet Pro 8035e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8035e All-in-One Printer is not printing blue ink, even after changing the cartridge, follow these steps to resolve the issue:

Check the Cartridge Installation:

• Remove the blue ink cartridge and reinsert it, ensuring it is correctly installed.
• Make sure you heard a click sound indicating the cartridge is properly seated.

Clean the Printhead:

• From the printer’s control panel, navigate to the Maintenance menu.
• Select the option to clean the printhead. This process may take a few minutes.
• After cleaning, print a test page to see if the blue ink is appearing.

Align the Printhead:

• Go to the printer’s control panel and find the Printhead Alignment option under the Maintenance or Setup menu.
• Follow the instructions to align the printhead.

Check for Firmware Updates:

• Ensure your printer firmware is up to date. Download and install any updates from the HP Support website.

Perform a Hard Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds, then plug it back in and turn it on.

Verify the Cartridge:

• Use genuine HP cartridges. Sometimes third-party or refilled cartridges might not work properly.
• Check the expiration date on the cartridge's packaging, as expired cartridges might not work efficiently. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,