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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
nocolorprinter
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My printer won't print in color?

HP Recommended
HP OfficeJet 5255
Microsoft Windows 10 (64-bit)

Hey guys, my printer R E F U S E S to print in color.

 

I have done everything trying to get it to work. My printer was fine, I haven't had to print anything in color for a while so I can't seem to remember what could have happened for this to start. 

 

I am on Windows 10, Lenovo Laptop (Lenovo IdeaPad 330s)  and my windows 10 is entirely up to date. I have HP smart installed but I can't seem to find anything helpful on there.

 

printer.png

 

printerproperties.png

printerproperties_devicesettings.png

printer_about.pngPrinter_preferences.png

 

I have tried deleting it entirely manually (using windows run and printui.exe /s) as well as uninstalling it using windows. I have uninstalled and reinstalled the printer as well as HP smart. I have uninstalled the printer and tried to install the driver from the HP website manually. This printer is giving me acid reflux please help I'm losing my mind 🙂

✧・゚: *✧・゚:*  OWNER OF COLORLESS PRINTER  *:・゚✧*:・゚✧
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @nocolorprinter,

 

I'd like to help!

 

I understand you are unable to print in color.

 

Try the below suggestions -

 

Follow the below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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