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My printer wont print color although it can print color on the test page

HP Recommended
HP ENVY 4520
Microsoft Windows 10 (64-bit)

Whenever I send a document to print, it prints in greyscale, although I chose ''color'' in the print menu.
My printer can print in color, so it does when I ask for a testpage and so it does when I print from the computer which is connected through a cable with the printer. It just won't do it whenever I send a pdf file/an office file/... with the wireless option.

It is an occasional problem. It used to print in color, but at some point, without changing anything, it would switch to greyscale and switch to color again a few days later and so on. A few weeks ago it changed to greyscale-printing again (on all my devices except the cabled-one) and it is driving me crazy.

I have tried all the standard instructions that the HP helpdesk gives me, re-installed everything several times, tried different printing programs... but it still won't work.

When I go to printer settings or preferences, there is no option to chose greyscale or color, which I find very weird in the first place, so I can't find a setting to switch it back to color on the printing software itself. I always choose color in the print menu, like I said before, so I guess there has to be another setting that's automatically turned off or something that I can't seem to find myself..? How hard can printing be HP??

 

I hope someone can help me before I totally turn crazy after having nothing but problems with this HP printer!

 

(Series: HP Envy 4520)

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HP Support Agent
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@Fleur17


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_Full_WebPack_1122.exe and follow the onscreen instructions

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Thanks for the reply, but after following all of these steps, my printer still is not printing colored pages over network, I really don't know what more I can do...
I find it very weird that there is no option to choose for color in the preferences from the printersoftware itself...

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HP Support Agent
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Try using the HP Smart App and let me know how it goes

 

Link: https://support.hp.com/us-en/document/c04675142

KrazyToad
I Am An HP Employee

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