My replacement black ink cartridge which I installed today is not working

[TimVanDyke]

I installed a new black ink cartridge today which had been sent to me via my HP Instant Ink account. I have followed all of the support instructions in an attempt to get it printing without success. The on line support suggests that it may be a faulty cartridge and can replaced without charge but having spent a number of hours on line and in the app I have no idea how to make this request. Can someone advise me please.

[Nal_NR · Accepted solution]

Hi @TimVanDyke,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If you have performed all the steps from this document and are still unable to print, I would need a few details to look into this issue😊. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

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I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.