My yellow ink is coming out spotty.

[wm131]

Printer ENVY 7645 - new cartridge installed, but yellow ink is coming out spotty.   Other colors are fine.

[Sneha_01]

Hi @wm131,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your yellow ink is coming out spotty despite having a new cartridge installed in your HP ENVY 7645, here are some troubleshooting steps you can try:

Troubleshooting Steps

Print a Test Page:

• Print a test page or a nozzle check from your printer settings. This will help you determine if the issue is isolated to the yellow ink.

Clean the Printhead:

• Use the printer's built-in printhead cleaning function. You can find this option in the printer settings or through the HP Smart app. Run the cleaning cycle a couple of times.

Check Ink Cartridge Installation:

• Ensure that the yellow ink cartridge is properly installed. Remove it and reinsert it to confirm it's seated correctly.

Inspect the Printhead:

• If the printer allows access, gently clean the printhead using a lint-free cloth dampened with distilled water. Be careful not to touch any electronic components.

Check for Air Bubbles:

• Sometimes air can get trapped in the ink cartridge. Remove the cartridge and gently shake it horizontally a few times. This can help dislodge any bubbles.

Print Quality Diagnostic:

• Run a print quality diagnostic from the printer settings. This will often provide insights into the issue and may automatically clean the printhead if necessary.

Use HP Ink:

• Ensure you are using genuine HP ink cartridges, as third-party cartridges can sometimes cause issues with print quality.

Check for Obstructions:

• Look for any debris or clogs in the cartridge area or printhead that could affect ink flow.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support