NEW CARTRIDGE YELLOW SHOWING NO INK INSIDE

[BPMRBMW]

Got a error message stating the yellow in was out put in a new one and then another error message stating ,

one or more cartridge appears to be damaged. I know it not it HP original and brand new it also shows the yellow cartridge is empty and has to be replaced. they are all new just got new ones from office depot . message will not go away so cant print or clean printer  head or align the printer head.

Help plz

[A_Gayathri]

Hi @BPMRBMW ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're experiencing with your HP Officejet Pro 8600 is frustrating, especially since you're using new, original HP cartridges. Here's a step-by-step guide to troubleshoot the problem:

1. Verify the Cartridge

• Inspect the Cartridge: Ensure there’s no visible damage, such as leaks or cracks.
• Check the Contacts: Clean the copper-colored contacts on the cartridge gently with a lint-free cloth dampened with distilled water. Allow it to dry completely.
• Reinstall the Cartridge: Reinsert the yellow cartridge firmly into its slot.

2. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 2-3 minutes.
• Plug it back in and power it on.
• Check if the error persists.

3. Reset the Printer

• With the printer turned on, disconnect the power cord from the back of the printer.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn on the printer and see if the error resolves.

4. Update Printer Firmware Update the firmware on an HP printer

Outdated firmware can sometimes misinterpret cartridge status.

• Download the latest firmware for the HP Officejet Pro 8600 from the HP support site.
• Install it following the on-screen instructions.

5. Try Another Yellow Cartridge

Even though the cartridge is new, it might be defective. If possible:

• Use a different yellow cartridge to rule out an issue with the current one.

6. Inspect the Printer for Errors

Clean the Printhead Contacts:

1. Open the printer and remove all cartridges.
2. Locate the printhead contacts (inside the cartridge slots) and gently clean them with a lint-free cloth and distilled water.
3. Let them dry and reinstall the cartridges.

Run a Printhead Cleaning: If you manage to bypass the error, use the printer’s menu to perform a Printhead cleaning.

7. Factory Reset the Printer

A factory reset can help clear persistent errors:

1. On the printer control panel, access Settings > Tools > Restore Factory Defaults.
2. Confirm the reset and reconfigure the printer.

I hope this helps. 

Take care and have a good day.

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