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‎09-29-2020 05:51 AM

HP Recommended
Product: Laser 107w
Operating System: macOS 10.15 Catalina

Hi,

After receiving the pritnorder:  printer gives a small sound, like a tic, and then it says: job completed and goes back offline.

NOTHING comes out... no paper jam, no error, nothing.

It prints from my iphone but not from my macbookpro with USB connection.

It drives me crazy. I lost a complete day alleready and bought this thing this morning!!

I did everything multiple times, chatted with virtual persons, and I am MAD!

THe HP smartapp is crap, i want to speak to a real person.

 

HELP

 

Category:
1 person had the same question
1 REPLY 1

‎10-03-2020 12:32 PM

HP Recommended

@verydissapointe, Welcome to the HP Support Community!

 

If you are able to print from your iPhone, it means the printer is working fine.

 

According to the printer specification, this printer may not be compatible with macOS. However, it is AirPrint compatible and hence you are able to print from your iOS device.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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