NEW cartridge but defective

[KristinaMG]

Hello…. First and foremost I am trusted that I cannot even send an email to HP! This has been exhausting and now the only option I have is commenting in HP community…. Sigh. I purchased HP ink and it always lasts me a while and doesn’t dry out. However, this time it dries out in a few weeks and was a complete waste. I have been trying to deal with the warranty (the box says warranty is valid through FEB 2025) but it says my warrant expired in 2017?! What on the world… how do I get the cartridge replaced?? 

[A_Gayathri]

Hi @KristinaMG,

Welcome to the HP Support Community

I'm sorry to hear about the trouble you're experiencing with your HP ink cartridge. It sounds frustrating indeed. Here are some steps you can take to try to resolve the issue:

Please follow this document and try to clean the ink cartridges How to Clean a Printhead for Better Ink Efficiency

post troubleshooting if the issue remains then for replacement This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!