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‎12-08-2020 12:57 PM

HP Recommended
Product: OfficeJet Pro 6869
Operating System: Microsoft Windows 10 (32-bit)

I have new HP ink cartridges that the printer will not recognize.   I also note that they are impossible to purchase.  What is going on?

Category:
3 REPLIES 3

‎12-08-2020 02:24 PM

HP Recommended

Hi,

This is due to an identified manufacturing issue for certain supplies.

 

You may find more information and get affected ink cartridges replaced in the following support document:

https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

 

Shlomi



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‎12-15-2020 11:08 AM

HP Recommended

Thank you!   No just finding the ink may be the next issue.   Any leads?

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‎12-15-2020 11:47 AM

HP Recommended

Could you please clarify? I'm quite unclear with your intention.. do you have the defective cartridge available?



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