NEW not Expired 902 cartridges not recognized by Office Jet Pro 6968

aprilryan · ‎12-08-2020

I have new HP ink cartridges that the printer will not recognize. I also note that they are impossible to purchase. What is going on?

ShlomiL · ‎12-08-2020

Hi,

This is due to an identified manufacturing issue for certain supplies.

You may find more information and get affected ink cartridges replaced in the following support document:

Shlomi

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aprilryan · ‎12-15-2020

Thank you! No just finding the ink may be the next issue. Any leads?

ShlomiL · ‎12-15-2020

Could you please clarify? I'm quite unclear with your intention.. do you have the defective cartridge available?

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