NO Magenta printing on my test sheets?

[ggbtwo]

On my HP Deskjet 2652,  I do not get any RED-MAGENTA print.  When I print test sheet, I get Blue, Yellow, Green, boxes printing in various density.  BUT NO RED-MAGENTA.   I have used 2 NEW cart, altho the cartride in my printer show that all colors are good???   Does not print Red    Anyone have a suggestion?   Thanks

[sandytechy20]

@ggbtwo

Welcome to the HP support community.

I understand that the magenta ink cartridge is not printing, I am glad to assist you.

Manually clean the area around the ink nozzles

• Gather the following materials:
• A clean, lint-free cloth or a clean, dry cotton swab
• Distilled or bottled water

•   CAUTION: Do not use tap water because it might contain contaminants that can damage the printhead.

• Open the ink cartridge access door.
• The carriage moves to the center of the printer.
• Figure : Opening the ink cartridge access door
• 
• Wait until the printer is idle and silent before you continue.
• Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.
• Figure : Removing the ink cartridge
• 

•   CAUTION: Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

• Hold the ink cartridge by its sides.
• Figure : Holding the ink cartridge by its sides
• 
• Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
• Clean the face and edges around the ink nozzle with the cloth or swab.

•   CAUTION: Do not clean the ink nozzle plate.
• 

• Nozzle plate - Do not clean
• Area surrounding ink nozzle - Do clean
• Ink cartridge contacts - Do not clean
• Wait 10 minutes for the cleaned area to dry before you continue.
• Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
• Figure : Snapping the ink cartridge into place
• 
• Repeat these steps to clean around the nozzles on the other ink cartridge.
• Close the ink cartridge access door.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.