NOT PRINTING

[allan8686]

HP 5255 WILL NOT PRINT

[A_Gayathri]

Hi @allan8686 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP OfficeJet 5255 All-in-One Printer won’t print, 

here are some steps you can try to troubleshoot the issue:

 

Basic Checks

Check Printer Status:

• Make sure the printer is turned on and connected to your computer or network.
• Ensure there are no error messages on the printer’s display.

Check Paper and Ink:

• Confirm that there’s paper loaded in the tray.
• Check ink levels and replace any low or empty cartridges.

Restart Devices:

• Restart your printer.
• Restart your computer.

Software and Driver Checks

Set as Default Printer:

• Go to Settings > Devices > Printers & scanners.
• Find your HP OfficeJet 5255 in the list, click on it, and select Manage.
• Click Set as default.

Update Printer Drivers:

• Visit the HP support website and download the latest drivers for the OfficeJet 5255.
• Install the drivers and follow the on-screen instructions.

Reinstall Printer:

• Remove the printer from Printers & scanners.
• Reinstall the printer using the HP Smart app or by adding it manually.

Print Spooler and Connectivity

Check Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Locate Print Spooler, right-click it, and select Restart.

Check Printer Queue:

• Go to Settings > Devices > Printers & scanners.
• Click on your printer and select Open queue.
• Clear any pending print jobs.

Check Connectivity:

• Ensure that your printer is connected to the correct network if using Wi-Fi.
• If using a USB connection, check the cable and port.

Additional Troubleshooting

Run the Printer Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Printer and run the troubleshooter.

Check for Firmware Updates: Update the firmware on an HP printer

• Visit the HP support website to see if there are any firmware updates available for your printer.

HP Smart App:

• Open the HP Smart app, if installed, and check for any issues or prompts.

Refer to this document: HP OfficeJet 5255 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.