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‎02-04-2025 01:14 PM

HP Recommended

I changed the ink cartridges and closed the door and received this message.  So I followed the troubleshooting guides then restarted the printer without success.  I repeated the entire process 3 times and cannot get the error message to go away or print?

Category:
1 REPLY 1

‎02-10-2025 03:55 AM

HP Recommended

Hi @mclevidence5130,

 

Welcome to the HP Support Community! We're thrilled to have you on board! 

 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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