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Message 1 of 2
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Flag Post

Need help installing OfficeJet printer with no setup cartridge

HP Recommended
HP OfficeJet 5255
Microsoft Windows 10 (32-bit)

Unfortunately, when I recently moved to a new state the tri-color setup ink cartridge did not come with me.

The black setup cartridge did and I;m able to use it.

BUT I cannot install a new tri-color ink cartridge. I'm stuck on the "Use SETUP Cartridges" screen.

Is there a way to override this?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kvidrio

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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