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Locked

‎04-15-2024 09:10 AM

HP Recommended

HP Envy 4501 Printer Screen shows "Ink Cartridge Problem, Ink Cartridge Must Be Replaced" and is locked. I have been using 

after market ink cartridges for a long time without any issues. Therefore, I attempted to install two different brand new cartridges but now the printer is not functioning. I cannot clear the screen.

Category:
1 REPLY 1

‎04-18-2024 02:49 AM

HP Recommended

Hi @PV1972 

 

Welcome to the HP Support Community

 

 I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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