Need third party ink firmware for Officejet Pro 6830 - HP lost class action lawsuit

[Anti-trust]

I have tried several times to upload firmware to the printer, that will allow me to use me use generic ink, but HP will not let me upload.  I keep getting a "non-applicable" error.

HP has several lawsuits against them regarding anti-trust violations.  They lost.  We are allowed to use third party ink.

Here is one of the class action reports: (Link removed)

I need to know how to install firmware to my Officejet Pro 6830 to allow generic ink

Thank you

[Hawks_Eye]

Hi @Anti-trust 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

HP Printers - Used, Refilled, or Counterfeit ink cartridge message

One of the following messages (or similar) displays and the printer does not print. They indicate refilled or counterfeit cartridges are installed, but can also display when genuine HP cartridges are depleted or almost depleted.

> Used, Refilled, or Counterfeit ink cartridge Detected

> Counterfeit ink cartridge Advisory

HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. HP recommends using genuine HP ink or toner supplies available from the HP Store. Go to HP Anti Counterfeiting and Fraud Program for more information on using authentic HP cartridges.

If the error displays with genuine HP cartridges, select No, OK, or Continue. If the print job completes, the issue is resolved but you might need to dismiss the message every time you print until the cartridges are depleted. Otherwise continue with these steps to resolve the issue.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Connect the power cord directly to a wall outlet and to the printer.

Turn on the printer to complete the reset.

 

Replace the problem cartridge

Installing a new cartridge usually resolves cartridge errors.

Obtain a replacement cartridge.

Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.

Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.

Repeat these steps to replace any other cartridges indicated in the error message.

Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

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Regards, 

Hawks_Eye