Need to file a claim for faulty ink cartridge

[Katy93]

Hello,

I am needing to file a claim to receive a warranty replacement ink cartridge. I was having an issue where horizontal colored bands were printing across every page I printed. I discovered the magenta cartridge was defective and replaced it and the issue was solved. I have saved the faulty cartridge and need to know how to go about receiving a replacement as these cartridges are very pricy and this was a brand new set. 

[A_Gayathri]

Hi @Katy93, 

Welcome to the HP Support Community

I understand you need to file a claim for faulty ink cartridge replacement. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support