New Black ink won’t print

[Cesars753]

I have a new black ink cartridge. I used it once was fine now it shows full but will not print in black.  Need help in figuring out why won’t black ink print.

[Jay_G24]

Hi @Cesars753,

 I'd like to help!

To bettCesars753er assist you - 

1)Are you able to make black copies using the printer ?

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white U.S. letter or A4 size paper in the tray.

2. On the printer control panel, touch the Settings icon ().

3. Touch Tools, and then touch Print Quality Report. The printer prints the test page.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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