New HP Envy6458e poor print quality colors are wrong. black prints ok

[Mia_305]

 Describe: 

What you were doing & experienced - 3/28/2025 - I set up a new HP Envy6458e printer for the first time with HP+ Instant Ink on my HP Envy x360 laptop running windows 10 64bit  and am experiencing poor color quality. Black print is ok . Followed all instructions to include aligning the paper.  I also used the virtual assistant and found no issues with printer.
Steps to recreate - I also loaded the HP Smart app on an iPhone 15+ and print quality the same. Attached picture shows color difference.
Any error messages & details - No error messages
Recent software or driver changes - No Recent software or driver changes
Your internet connection: wireless
Do not include any personal information such as your serial number. OK

Responses will be sent to the email provided at registration. If your question is answered, please accept the solution. OK

[Kuroi_Kenshi]

Hi @Mia_305,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Cartridge Installation:

• Ensure the ink cartridges are properly installed in their respective slots.
• Verify that the protective tape from the cartridges has been removed.

Check Ink Levels:

• In the HP Smart app, check the ink levels to ensure they are sufficient.

Print a Diagnostic Page:

• In the HP Smart app, go to Print Quality Tools and select Print Quality Diagnostic.
• This will help identify any specific issues with the ink cartridges or printheads.

Align the Printheads:

• Even if you've already aligned the printheads, try repeating this process.
• On your printer’s control panel, navigate to Setup > Printer Maintenance > Align Printhead.

Clean the Printheads:

• Ink residue can sometimes cause poor print quality. Using the HP Smart app or printer control panel, navigate to Print Quality Tools > Clean Printhead.

Update Printer Firmware:

Kindly refer to this link to update your printer firmware.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool from the HP Support website, which can diagnose and fix many print issues.

Check Print Settings:

• On your HP Envy x360 laptop, open the document you wish to print.
• Click File > Print and then Printer Properties.
• Ensure settings such as paper type, print quality, and color options are correctly set.

Use High-Quality Paper:

• Ensure you are using the recommended paper type for the type of print you are doing.
• Using high-quality paper can significantly improve print quality.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,