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New HP OfficeJet 9018e has loud squeaking while printing

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HP OfficeJet 9018e

My new OfficeJet 9018e printer is making a loud squeaking noise when it prints.  It sounds like it is coming from the carriage moving back and forth.   I called HP technical support and they sent a replacement print head and new cartridges.   I have installed these, and while it prints OK, it is still making the same loud squeaking noise.   It can be heard across the entire house.  I have spent over 2 hours on the phone with HP technical support and keep getting forwarded to "the right" department, and still have not resolved the issue.   Help!

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Welcome to the HP Support Community.


Let's try to reset the Printer here:


Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.


Also, try a firmware update:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!



I am an HP Employee

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