New HP brand color 935 cartridges show up in the HP printer assistant, but will not print.

[Mandrake3]

HP Office Jet Pro 6830. New HP brand color 935 cartridges show up in the HP printer assistant, but will not print. I have cleaned all contacts. Restarted both PC and printer, to no avail.

[Nal_NR]

Hi @Mandrake3,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If you have performed all the steps from this document and still having issues, then either the cartridges are faulty or the printer need to be checked for hardware issues. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Mandrake3]

Thank you. I will work my way through these steps and see what happens. I appreciate your input.

[Nal_NR]

Hi @Mandrake3,

You are welcome! Do keep me posted. Take care