New HP cartridge installed and not printing

[nmtimmer]

I installed a new HP black cartridge. The alignment page only printed color. I have made sure all firmware and software are up to date. I cleaned the printer heads. I preformed a power drain and reset. Still only printing color. The ink levels show a full black ink but it is not printing. 

[Nal_NR]

Hi @nmtimmer,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That sounds incredibly frustrating, especially after taking all those steps to troubleshoot. It's disappointing when a new cartridge doesn't work as expected.

If you have performed all the steps from this document and still have issues, either the cartridges or the printer itself are faulty. 

Hope this helps! Keep me posted for further assistance

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