New HP ink cartridge on 8120e

[AndreaCl]

I have Instant Ink so the cartridges are good for my new printer. I only have the printer less than 1 month. 

I replaced both the K and C cartridges but there is an 'i' on both in the app. The printer itself is showing no error and neither is the main home screen in the app on my laptop. 

The 'i' is appearing in the Advanced Settings on both cartridges. The notification bell is red and when I click into it, it just states that both the K and C cartridges have been replaced. 

I cannot print anything. I can print diagnostic stuff but nothing from my laptop. HELP!!!!!!!

[Garp_senchau]

@AndreaCl, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Reference: Solve Instant Ink cartridge and printer problems | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,