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New HP62XL Tri-color won't print red. Other colors all print okay.

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Envy 7640

New HP62XL Tri-color won't print red. Other colors all print okay.

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@WA23

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04355735 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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